This Refund Policy outlines the terms and conditions under which refunds may be considered for services provided by Nathan Allan Co. (“Company,” “we,” “us,” or “our”).

By purchasing any of our services, including website hosting, website design, photography, videography, or consulting, you agree to the terms set forth in this policy.

All clients are responsible for reviewing this Refund Policy prior to purchasing, renewing, or engaging any service with Nathan Allan Co.

All sales made through Nathan Allan Co. are considered final. Due to the nature of our digital services and creative services, which involve custom work, time investment, and immediate resource allocation, we do not offer refunds once work has begun, a service has been delivered, or a subscription has been renewed or activated.

Refunds are only considered in exceptional circumstances as described in the “Exception” section below.

All website hosting fees, including monthly or annual subscriptions, add-ons, and setup or administrative fees, are non-refundable once your service has been activated, provisioned, or renewed.

If your hosting service is canceled before the end of a billing cycle, the remaining time on your subscription will not be refunded or credited. Please review your billing cycle and plan details carefully before renewing or upgrading your hosting plan.

Payments made for website design services, including initial website builds, ongoing design services, or any related customization, are non-refundable once work has been commenced or design drafts have been provided. 

Deposits made to begin a project are non-refundable, as they secure time and resources allocated specifically for your project. Remaining balances are due upon completion or delivery of the service as agreed. 

Refunds are not available after the client has approved the final design, deliverable, or any milestone of the project. 

All photography and videography services are custom and time-based. Once a session has been confirmed, resources such as time, equipment, and scheduling are reserved exclusively for your booking. 

• Deposits are non-refundable under all circumstances.
• If you cancel your session less than 72 hours before the scheduled time, no refund or credit will be issued. 
• If weather or unforeseen circumstances require rescheduling, we will make reasonable efforts to accommodate a new date.

Refunds are not available once photography or videography work has been completed, delivered, or approved.

A $10 non-refundable payment is required to book an online consultation through Google Meet. This payment serves as a credit toward your Website Design Service should you choose to proceed with a project afterward.

All consultations and related services start at $10, with the remaining balance collected after the service has been completed. The $10 consultation payment cannot be refunded under any circumstances once the booking is confirmed.

Cancellations, No-Shows, and Rescheduling

• If you miss your scheduled meeting or fail to attend, the $10 payment is forfeited.
• If you are more than 15 minutes late, the meeting will be considered canceled, and the $10 payment will be forfeited. 
• Last-minute rescheduling (less than 12 hours before your appointment) is not permitted.
• You must cancel your original booking and create a new appointment with a new $10 payment. 

We value your time and ours, so please ensure that you are available at your scheduled appointment time. 

All digital deliverables, including design drafts, media files, final websites, videos, or photography galleries, are reviewed and approved by the client before completion. Once final approval has been given (verbally, via email, or in writing), the project is considered complete, and no refunds will be issued. It is the client’s responsibility to review all deliverables carefully before approving.

Refunds may only be granted in limited, exceptional cases, such as:

• A duplicate or accidental payment made in error.
• Service not rendered due to non-performance by Nathan Allan Co.
• Failure to initiate a project after full payment, and no work has been performed.

Even in these cases, full refunds are not guaranteed, as non-refundable third-party processing fees will be deducted from the refund amount. 

Nathan Allan Co. may offer Buy Now, Pay Later (BNPL) options such as Affirm for select services.

• BNPL options are available for one-time services (website design, photography, or videography) and cannot be used for recurring website hosting subscriptions.
• An additional service fee will apply to all BNPL transactions to offset provider processing costs.
• Refunds for transactions made using Affirm or other BNPL providers must comply with the respective provider’s refund policy.
• Refunds processed through Klarna may take additional time and may exclude certain financing or processing charges.
• If you request a refund for an Affirm-based purchase, Nathan Allan Co. will only refund the amount we receive after Affirm deductions, and any interest or fees charged by Klarna are non-refundable.

Before selecting Affirm or any BNPL option, you are responsible for reviewing Affirm’s payment terms and refund procedures.

If a partial refund or credit is approved (in rare circumstances), a processing fee of up to 5% may be deducted from the total refund amount to cover transaction and administrative costs.

Partial refunds may be issued only for unused portions or prepaid services that have not yet commenced.

Initiating a chargeback or dispute through your bank, card issuer, or payment provider before contacting Nathan Allan Co. may result in immediate suspension or termination of all current and future services. 

We encourage all clients to contact us to resolve billing concerns or disputes directly. Fradulent or abusive chargebacks will be reported to the payment provider and may result in legal action or collection proceedings. 

If a refund request is approved, it will be processed using the original payment method whenever possible.

Refunds are typically issued within 7-14 business days after approval, depending on your financial institution or payment provider. 

Refund requests must be submitted in writing to [email protected] and include your full name, invoice number, and a clear explanation of your reason for the request. 

Certain costs are non-refundable under all circumstances, including but not limited to:

• Domain registration or renewal fees.
• Third-party subscriptions or software licenses.
• Payment processing or transaction fees.
• Photography or videography location permits or rental fees.
• Administrative or setup fees associated with service activation.

These costs are paid to third parties and are not recoverable by Nathan Allan Co.

For questions about this Refund Policy or to request a refund review, please contact us:

Email: [email protected]