Welcome to Nathan Allan Co., where we specialize in delivering Web Hosting Services to businesses striving to establish their online presence.

This document outlines the Terms of Service (the “Agreement”) governing the relationship between you (referred to as the “Client,” “you,” or “your”) and Nathan Allan Co. (referred to as “we,” “us,” or “our”). By accessing or utilizing our Web Hosting Services, you acknowledge that you have read, understood, and agree to be legally bound by the Terms set forth in this Agreement. These Terms constitute a binding legal contract between you and Nathan Allan Co., so we encourage you to review them carefully.

By using our Web Hosting Services, you represent and warrant that you are at least 18 years of age. If you are accessing or using our services on behalf of a company, organization, or other legal entity, you present and warrant that you have the authority to bind that entity to these Terms. 

If you do not meet these requirements, you may not access or use our services.

We reserve the right to modify, update, or replace any part of these Terms of Service at our sole discretion. Any changes will take effect immediately upon being posted or communicated to you through appropriate channels. We will make reasonable efforts to notify you of significant updates to these Terms.

By continuing to use our Web Hosting Services after such modifications are made, you acknowledge and agree to be bound by the revised Terms of Service. If you do not agree with the updated Agreement, you must discontinue using our services immediately.

We reserve the right, at our sole discretion, to modify, suspend, or terminate any of our services, features, or materials provided through our platform at any time, with or without prior notice. This includes the discontinuation of specific functionalities or services as necessary.

We strive to maintain the availability and quality of our services; however, we cannot guarantee uninterrupted access. Nathan Allan Co. shall not be held liable for any loss, inconvenience, or damages resulting from the unavailability of all or part of our services at any time or for any duration.

Nathan Allan Co. specializes in delivering high-performance, secure, and scalable web hosting tailored for businesses seeking to establish and maintain a strong online presence. 

What’s included in our Web Hosting Services:

• Dedicated server space for your website
• Full administrative access to manage your site
• Optimized bandwidth allocation
• Secure data storage for your digital content
• Robust website security features
• SSL certificate for encrypted data transfer
• Regular data backups
• Responsive technical support

Our servers are optimized to support stable and consistent levels of traffic. In the event of a sudden traffic surge that significantly increases bandwidth demand:

• An additional fee may be required to ensure uninterrupted performance during peak periods.
• If your website consistently receives high traffic volumes, we may revise your subscription to reflect the extra resources needed for optimal performance.

These measures ensure that your site remains fast, stable, and reliable—even during periods of increased demand. 

Your admin account provides backend access to manage, configure, and edit your website.

You are solely responsible for safeguarding your login credentials and ensuring that only authorised individuals have access to your account. Your must notify us immediately—preferably within 24 hours—if you suspect any unauthorized access, misuse, or other secuirty breaches so we can take appropriate steps to secure your account and hosted content. We are not liable for any loss or damage resulting from unauthorized access due to your failure to maintain the confidentiality of your credentials. 

To maintain uninterrupted access to our Web Hosting Services and ensure the continuous operation of your website, you are required to maintain an active subscription, billed either monthly or annually, depending on the plan you select. By accepting these Terms, you authorize Nathan Allan Co. to automatically charge the debit or credit card on file for the selected subscription plan on a recurring basis.

You are solely responsible for keeping your payment information accurate and up-to-date within our billing portal. Our third-party payment processor, Stripe, or Nathan Allan Co. may notify you if your payment method is approaching expiration or requires an update.

If a payment attempt is declined, we will make multiple attempts to process the transaction. Should the issue persist, your hosting services may be suspended or terminated, which could result in your website going offline. Before taking such action, we will make reasonable efforts to contact you and provide an opportunity to resolve the issue.

Nathan Allan Co. reserves the right to modify the pricing structure of its subscription plans. To ensure transparency, you will receive a minimum of 30 days’ advance written notice prior to the effective date of any pricing change. If you do not agree to the updated pricing, you have the right to cancel your subscription without penalty before the new rates take effect. Continued use of our services after the price change becomes effective constitutes acceptance of the new pricing.

To maintain fair access and platform stability for all customers, we may implement usage restrictions based on your specific utilization of our services. These may include limitations on bandwidth, storage, or server resource usage. In such cases, we will notify you of any necessary adjustments, and you will be given the opportunity to modify your usage or upgrade your plan accordingly.

Client-Initiated Termination
You may cancel your Web Hosting Services with Nathan Allan Co. at any time and for any reason by submitting a cancellation request through your admin account dashboard. Once your termination request is processed, your subscription will not renew, and no further charges will be incurred. Please note that all fees previously paid are non-refundable.

Nathan Allan Co. Initiated Termination
Nathan Allan Co. reserves the right to terminate your hosting services and any related offerings at any time, with or without cause, by providing reasonable notice. Immediate termination may occur, with or without prior notice, if we determine that:

• You have violated these Terms of Service
• You have breached applicable local, state, or federal laws or regulations
• Your use of the services poses a risk to the security or performance of our platform

We will make a good-faith effort to inform you of any violations or pending termination where possible.

Effects of Termination
Upon termination—whether initiated by you or Nathan Allan Co.—your access to our web hosting, admin panel, and associated infrastructure will be permanently discontinued. All data stored on our servers, including website content, configurations, and backups, may be deleted without further notice.

Nathan Allan Co. shall not be held liable for any loss of data, business interruption, or damages resulting from the discontinuation of services.

Client Intellectual Property
You retain full ownership of all content, data, domain names, graphics, images, logos, and any other materials (“Client Content”) you provide to Nathan Allan Co. or upload, publish, or transmit via our Web Hosting Services. It is your sole responsibility to ensure that you have obtained all necessary rights, licenses, and permissions to use and distribute such content.

Nathan Allan Co. assumes no liability for copyright infringement, trademark disputes, or any legal issues arising from the use or publication of your content. You agree to indemnify and hold harmless Nathan Allan Co. from any third-party claims related to your use of Client Content.

Nathan Allan Co.’s Intellectual Property
All software, frameworks, codebases, templates, design tools, and other service infrastructure used or provided by Nathan Allan Co. remain the exclusive intellectual property of the company or its licensed providers. These materials are made available to you solely for the purpose of accessing and using our services in accordance with these Terms of Service.

Any unauthorized use, reproduction, distribution, resale, or modification of Nathan Allan Co.’s proprietary materials is strictly prohibited and may result in legal action.

Third-Party Assets
Nathan Allan Co. may incorporate third-party design tools, templates, icons, plugins, or stock assets in the creation of your website. While we make every effort to ensure compliance with all licensing requirements, we do not warrant or guarantee that third-party content is free from infringement claims.

License for Service Provision
By using our services, you grant Nathan Allan Co. a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify, and distribute your content solely for the purposes of providing, promoting, and marketing our web design and hosting services. This license automatically terminates upon the termination of your Web Hosting Services.

You are solely responsible for registering, managing, and renewing your domain name through your chosen domain Registrar, under an account that you control. Nathan Allan Co. does not retain ownership of your domain name. However, at your request, we may serve as the administrative or technical contact, which may grant us limited access to domain-related settings and notifications.

It is your responsibility to:

• Ensure that your domain registration remains active
• Monitor renewal dates and pay associated fees on time
• Keep your Registrar account credentials and contact information accurate and secure

Nathan Allan Co. is not liable for any website downtime, data loss, business interruption, or other consequences arising from your failure to renew your domain name or maintain your domain settings. We strongly recommend enabling auto-renewal through your Registrar to prevent unintentional expiration.

Nathan Allan Co. provides technical support to assist clients with the use and operation of our Web Hosting Services. 

Our support is provided through the following channels:

• Email: [email protected] (recommended)
• Video meeting: book through the admin dashboard (recommended)
• Text: number found in the admin dashboard

We aim to respond to all support inquiries within 1-2 business days, though response times may vary depending on the nature and severity of the issue. For critical service outages, we will prioritize responses accordingly.

Nathan Allan Co., along with its affiliates, directors, employees, agents, and licensors, shall not be held liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with your use or inability to use our Web Hosting Services. This includes, but is not limited to, damages for loss of profits, revenue, data, business opportunities, or other intangible losses, whether such damages are based on contract, tort, strict liability, or any other legal theory—even if Nathan Allan Co. has been advised of the possibility of such damages.

While we strive to provide reliable and uninterrupted Web Hosting Services, we do not guarantee the continuous availability or flawless operation of our services. Temporary unavailability may occur due to scheduled maintenance, technical issues, or factors beyond our control, such as third-party outages or force majeure events.

By using our services, you acknowledge and accept that such interruptions may occur and agree that Nathan Allan Co. shall not be held liable for any loss, inconvenience, or damages resulting from the temporary unavailability or disruption of our services.

You agree to indemnify, defend, and hold harmless Nathan Allan Co., its affiliates, directors, officers, employees, agents, partners, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our Web Hosting Services.
• Your violation of these Terms of Service.
• Your violation of any rights of a third party.

You further agree to fully cooperate in the defense of any such claims. Nathan Allan Co. reserves the right, at its sole expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such cases, you agree not to settle any matter without the prior written consent of Nathan Allan Co.

This indemnification obligation will survive the termination of your use of our services and the termination of these Terms of Service.

You acknowledge and agree that Nathan Allan Co. acts solely as an intermediary platform between you and any third-party services (“Third-Party Services”), regardless of how such services are offered (whether bundled or integrated with our services or offered separately by Nathan Allan Co.). Nathan Allan Co. does not endorse, control, or assume responsibility for any Third-Party Services and is not liable for any issues, interactions, or transactions between you and the providers of such services.

You further acknowledge that certain Third-Party Services may require additional payments to Nathan Allan Co. and/or directly to the providers of such services. All such payments and the use of these services are governed by the respective Terms of Service of the Third-Party Service providers.

Nathan Allan Co. reserves the right to remove, modify, or discontinue any Third-Party Services at any time. This may impact your website, user account, or overall experience. By agreeing to these Terms, you accept that Nathan Allan Co. shall not be held liable for any loss, inconvenience, or damages resulting from the removal, modification, or unavailability of such services.

Due to the nature of the services provided and the resources allocated to each project, all payments to Nathan Allan Co. are non-refundable. Refunds, if issued at our sole discretion, may be prorated and subject to deductions for transaction fees and services already rendered.

In exceptional circumstances where a refund is granted at the sole discretion of Nathan Allan Co., the refunded amount may be subject to deductions to cover credit card processing fees and other applicable costs. Refunds, if issued, will not include the full amount initially paid.

Chargeback Policy
We do not tolerate or accept chargebacks initiated through your credit card company. By agreeing to these Terms, you waive your right to initiate a chargeback for payments made to Nathan Allan Co. Any disputes regarding payments must be resolved directly with us. Unauthorized chargebacks may result in the termination of all services and potential legal action to recover incurred costs.

In the event of a dispute between you and Nathan Allan Co. arising from these Terms or your use of our services (including disputes regarding interpretation, breach, invalidity, non-performance, or termination), we are committed to pursuing an informal resolution process as the first step. We encourage you to contact us directly to engage in good-faith discussions aimed at resolving the dispute amicably.

If an informal resolution cannot be reached, Nathan Allan Co. reserves the right, at our sole discretion, to require that the dispute be resolved through final and binding arbitration. Such arbitration will take place in the State of California, specifically in the County of Los Angeles, and will adhere to the Rules of Arbitration as governed by the American Arbitration Association (AAA). California law shall govern the arbitration proceedings.

By agreeing to these Terms, you acknowledge and agree to the following:
– Arbitration as a Last Resort: Arbitration will only be pursued after good-faith informal resolution efforts have been exhausted.
– Waiver of Trial: You waive the right to a trial by jury or judge, except for claims that may be brought in small claims court.
– Fairness and Efficiency: This process aims to ensure fairness, efficiency, and effective communication in resolving disputes.

This dispute resolution clause is intended to maintain a cooperative and equitable process for resolving disagreements while emphasizing the importance of informal resolution methods.

You and Nathan Allan Co. agree that any disputes arising between you and Nathan Allan Co. shall be resolved on an individual basis. By agreeing to these Terms, you waive the right to bring or participate in any lawsuit, arbitration, or other legal action against Nathan Allan Co. on behalf of any group, class, or other collective entity.

This means:
– No Class Actions: You agree not to initiate or participate in any class action lawsuit or class arbitration against Nathan Allan Co.
– No Consolidated Disputes: You agree that disputes involving multiple parties or consolidated claims will not be permitted.

This Class Action Waiver applies to all clients located within the United States and is enforceable to the fullest extent permitted by law.

The section headings in this Agreement are provided solely for convenience and do not define, limit, interpret, or describe the scope or intent of any section. These headings have no legal or contractual effect on the interpretation or enforcement of the Terms outlined in this Agreement.

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions. All other sections of these Terms of Service shall remain in full force and effect as part of a binding legal contract.

By accessing and using the Web Hosting Services provided by Nathan Allan Co., you acknowledge that you have read, understood, and agreed to these Terms of Service. This Agreement represents the entire understanding between you and Nathan Allan Co. regarding our services and supersedes any prior agreements, communications, or understandings, whether written or oral.

If you have any questions or concerns regarding these Terms of Service, please contact us at [email protected]. Thank you for choosing Nathan Allan Co. to support your web hosting needs.