Welcome to Nathan Allan Co. (“we,” “us,” or “our”). Protecting your privacy is a priority, and we are dedicated to safeguarding the personal information you share with us. This Client Privacy Policy outlines how we collect, use, and protect your information as a client of Nathan Allan Co. By completing a successful transaction with us, you acknowledge that you have read and understood the practices described in this policy and consent to their application.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or other operational or regulatory reasons. Any changes will take effect immediately upon being posted or communicated to you through appropriate channels. We will make reasonable efforts to notify you of significant updates to this Privacy Policy.

In the course of providing services to clients, I may collect the following types of information:

• Contact Information
  • Full name
  • Email address
  • Phone number
  • Address
  • Business name
• Payment and Billing Information
  • Name on the payment method
  • Billing address
  • Transaction details (processed securely)

We collect personal information through the following methods:

• Direct Communication
• Online Forms
• Booking and Payment Systems
• Shared Files and Assets

The information we collect from clients is solely used to provide high-quality, personalized services and to maintain smooth and professional communication throughout our work together. Your information may be used for the following purposes:

• Delivering Services
• Communication and Support
• Invoicing and Payment Processing
• Record Keeping and Project Management
• Legal and Contractual Obligations
• Portfolio Use

Payments for all services are securely processed through Stripe, a trusted third-party payment processor that complies with strict industry standards for data protection and financial secuirty (including PCI-DSS compliance).

We retain billing history and information, which includes:

• Name
• Email address
• Billing address
• Partial payment details (card issuer, last 4 digits, expiration date)
• Transaction history

All payment activity is encrypted and handled by Stripe though secure connections. For more details about how Stripe handles your personal and financial data, you can review their Privacy Policy.

We take your privacy seriously and only share your personal information when it is necessary to provide services, fulfill legal obligations, or improve client experience. We do not sell, rent, or trade your personal information to third parties.

Your information may be shared under the following circumstances:

• Trusted Service Providers
  • Stripe, for secure payment processing
  • Cloud storage, for storing files or collaborating on files.
• Legal Requirements
  • We may disclose your information if required to do so by law or in response to valid legal requests (such as subpoenas, court orders, or tax audits).
• With Your Consent
  • If a situation arises where sharing your information would be beneficial but isn’t already covered above, we will ask for explicit consent. 

To maintain uninterrupted access to our Web Hosting Services and ensure the continuous operation of your website, you are required to maintain an active subscription, billed either monthly or annually, depending on the plan you select. By accepting these Terms, you authorize Nathan Allan Co. to automatically charge the debit or credit card on file for the selected subscription plan on a recurring basis.

You are solely responsible for keeping your payment information accurate and up-to-date within our billing portal. Our third-party payment processor, Stripe, or Nathan Allan Co. may notify you if your payment method is approaching expiration or requires an update.

If a payment attempt is declined, we will make multiple attempts to process the transaction. Should the issue persist, your hosting services may be suspended or terminated, which could result in your website going offline. Before taking such action, we will make reasonable efforts to contact you and provide an opportunity to resolve the issue.

To maintain fair access and platform stability for all customers, we may implement usage restrictions based on your specific utilization of our services. These may include limitations on bandwidth, storage, or server resource usage. In such cases, we will notify you of any necessary adjustments, and you will be given the opportunity to modify your usage or upgrade your plan accordingly.

Client-Initiated Termination
You may cancel your Web Hosting Services with Nathan Allan Co. at any time and for any reason by submitting a cancellation request through your admin account dashboard. Once your termination request is processed, your subscription will not renew, and no further charges will be incurred. Please note that all fees previously paid are non-refundable.

Nathan Allan Co. Initiated Termination
Nathan Allan Co. reserves the right to terminate your hosting services and any related offerings at any time, with or without cause, by providing reasonable notice. Immediate termination may occur, with or without prior notice, if we determine that:

• You have violated these Terms of Service
• You have breached applicable local, state, or federal laws or regulations
• Your use of the services poses a risk to the security or performance of our platform

We will make a good-faith effort to inform you of any violations or pending termination where possible.

Effects of Termination
Upon termination—whether initiated by you or Nathan Allan Co.—your access to our web hosting, admin panel, and associated infrastructure will be permanently discontinued. All data stored on our servers, including website content, configurations, and backups, may be deleted without further notice.

Nathan Allan Co. shall not be held liable for any loss of data, business interruption, or damages resulting from the discontinuation of services.

Client Intellectual Property