This Refund Policy outlines the terms and conditions under which refunds may be considered for services provided by Nathan Allan Co. (“Nathan Allan Co.,” “Company,” “we,” “us,” or “our”).

By purchasing any of our services, including website hosting, website design, photography, videography, or consulting, you (“Client,” “you,” or “your”) agree to the terms set forth in this Refund Policy. All clients are responsible for reviewing this Refund Policy prior to purchasing, renewing, or engaging any service with Nathan Allan Co.

In the event of any conflict between this Refund Policy and a signed Service Agreement or our main Terms of Service, the following order of precedence will apply:

1. Signed Service Agreement (if any)
2. Terms of Service
3. This Refund Policy

For purposes of this Refund Policy:

• “Services” include, but are not limited to, website hosting, website design, photography, videography, consulting, and any other services described on our website, invoices, proposals, or Service Agreements.
• “Digital Deliverables” include design drafts, mockups, media files, galleries, final websites, videos, photos, and any other digital work products we create or provide.
• “Deposits” are upfront payments made to secure time, resources, and project scheduling and are generally non-refundable unless expressly stated otherwise in writing.

This Refund Policy applies to all Services unless explicitly overridden in a written agreement signed by both parties.

This Refund Policy, and any dispute arising out of or relating to it, will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Nothing in this Policy is intended to limit any non-waivable consumer rights you may have under applicable law in your jurisdiction.

All sales made through Nathan Allan Co. are considered final. Due to the nature of our digital and creative services—which involve custom work, time investment, and immediate resource allocation, we do not offer refunds once:

• Work has begun,
• A service has been delivered, or
• A subscription has been activated or renewed.

Refunds are only considered under the limited “Exceptions” outlined in a section below.

No Refunds for Change of Mind or Subjective Dissatisfaction.
Refunds are not provided for:

• Change of mind after purchasing,
• Subjective dissatisfaction with creative style or aesthetic preference, or
• Failure to use the services purchased,

so long as the services were delivered substantially as described.

All website hosting fees, including monthly or annual subscriptions, add-ons, and setup or administrative fees, are non-refundable once your hosting service has been activated, provisioned, or renewed.

• If your hosting service is canceled before the end of the billing cycle, the remaining time on your subscription will not be refunded or credited.
• Hosting services are time-based (access to hosting resources), not usage-based.

Please review your billing cycle and plan details carefully before purchasing, renewing, or upgrading your hosting plan.

Non-Payment and Suspension
If a payment for hosting is declined, reversed, or charged back, we may suspend or terminate hosting services immediately and without further notice. Suspension or termination due to non-payment does not entitle you to a refund for any unused portion of your billing cycle.

Payments made for website design services, including initial website builds, redesigns, ongoing design services, or any related customization, are non-refundable once work has commenced or design drafts have been provided.

• Deposits made to begin a project are non-refundable, as they secure our time, resources, and scheduling for your project.
• Remaining balances are due upon completion or delivery of the service as agreed in your invoice or Service Agreement.
• Refunds are not available after the client has approved the final design, deliverable, or any milestone of the project.

Client Delays and Non-Performance Clarification
Service not rendered due to non-performance by Nathan Allan Co. does not include delays or failure to complete a project caused by:

• The Client’s failure to provide content, images, copy, logins, or other required materials,
• The Client’s failure to provide timely feedback, approvals, or responses, or
• The Client’s decision to pause, abandon, or materially change the project scope.

In such cases, deposits and amounts paid remain non-refundable, and the project may be paused or closed at our discretion.

Project Pauses and Ownership
If any invoice related to website design is overdue, we may pause all work until the outstanding balance is paid in full.

All design files, source files, and website access (including administrator credentials) remain the property of Nathan Allan Co. until full payment has been received. We may withhold:

• Access to the live website,
• Administrator or backend logins, or
• Final files and deliverables

until all amounts due are paid.

All photography and videography services are customized and time-based. Once a session has been confirmed, we reserve specific time, equipment, and resources exclusively for your booking.

• Deposits are non-refundable under all circumstances.
• If you cancel your session less than 72 hours before the scheduled time, no refund or credit will be issued.
• If weather or unforeseen circumstances require rescheduling, we will make reasonable efforts to accommodate a new date.
• In the unlikely event that we have to cancel your service and are unable to reschedule, we will provide you with a full refund of the amounts paid for that session.
• Refunds are not available once photography or videography work has been completed, delivered, or approved.

Maximum Liability for Photo/Video Services
In the rare event of equipment failure, data loss, illness, or other circumstances beyond our reasonable control that prevent us from delivering the agreed photography or videography services, our maximum liability is limited to the total amount you have paid for the affected service. We are not responsible for consequential or incidental damages, such as missed events, travel costs, or emotional distress.

A $10 non-refundable payment is required to book an Ongoing Website Consultation through Google Meet. This payment serves as a credit toward your Website Design Service.

• The $10 payment cannot be refunded under any circumstances once the booking is confirmed.
• All consultations and related ongoing website design services start at $10, with any remaining balance collected after the service has been completed in accordance with your invoice or agreement.

Cancellations, No-Shows, and Rescheduling

• If you miss your scheduled meeting or fail to attend, the $10 payment is forfeited.
• If you are more than 15 minutes late, the meeting may be considered canceled, and the $10 payment will be forfeited.
• Last-minute rescheduling (less than 24 hours before your appointment) is not permitted. You must cancel your original booking and create a new appointment with a new $10 payment.

If Nathan Allan Co. must reschedule or cancel a consultation due to unforeseen circumstances, your $10 payment will be honored for a new appointment time, rather than refunded.

We value your time and ours, so please ensure you are available at your scheduled appointment time.

All digital deliverables, including design drafts, media files, final websites, videos, or photography galleries, are reviewed and approved by the Client before completion.

• Once final approval has been given (verbally, via email, or in writing), the project is considered complete, and no refunds will be issued.
• By providing approval, the Client confirms that all content, spelling, legal disclosures, and other details have been reviewed and are accurate.

Any changes requested after final approval may be treated as new work and billed at our then-current rates.

It is the Client’s responsibility to review all deliverables carefully before approving.

Refunds may only be granted in limited, exceptional cases, such as:

1. A duplicate or accidental payment made in error.
2. A service that was not rendered due to non-performance by Nathan Allan Co. (excluding situations caused by Client delay, non-response, or failure to provide required materials, as described in Website Design Fees).
3. Failure to initiate a project after full payment, where no work has been performed, and no resources have been allocated.

Timeframe for Exception Requests
Any request for a refund under this “Exceptions” section must be submitted in writing within 7 days of:

• The original transaction date, or
• The scheduled service date (for bookings),

whichever applies. Requests submitted after this period will not be considered.

Even in these cases, full refunds are not guaranteed, as non-refundable third-party processing fees may be deduced from the refund amount.

In rare circumstances where a partial refund or credit is approved at our sole discretion:

• A processing and administration fee of up to 10% of the total transaction amount may be deducted to cover non-refundable payment processing, platform fees, and administrative time.
• Partial refunds may only be issued for unused portions or prepaid services that have not yet commenced or for which no work has been performed.

We encourage all Clients to contact us directly to resolve any billing concerns or disputes before initiating a chargeback or dispute with your bank or payment provider.

• Initiating a chargeback or dispute before attempting to resolve the matter with us may result in the immediate suspension or termination of all current and future services, including hosting and access to digital deliverables.
• Fraudulent or abusive chargebacks will be opposed with documentation and may result in legal action or collection proceedings.

If a chargeback or dispute is initiated for a valid charge that was delivered in accordance with this Policy:

• Any resulting unpaid balance may be referred to a collections agency.
• You agree to be responsible for any reasonable collection costs, legal fees, or additional charges incurred in recovering the unpaid amount.

To the maximum extent permitted by law:

• Our total liability for any claim arising out of or relating to any service, whether in contract, tort, or otherwise, is limited to the total amount you paid for that specific service.
• We are not liable for any indirect, incidental, consequential, or special damages, including lost profits, data loss, or business interruption, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitations of liability; in such cases, this limitation will apply to the fullest extent permitted by applicable law.

Certain costs are non-refundable under all circumstances, including but not limited to:

• Domain registration or renewal fees,
• Third-party subscriptions or software licenses,
• Payment processing or transaction fees,
• Photography or videography location permits or rental fees,
• Administrative or setup fees associated with service activation, and
• Any non-refundable charges from third-party vendors or platforms.

These costs are paid to third parties and are not recoverable by Nathan Allan Co., and therefore cannot be refunded.

If a refund request is approved:

• Refunds will be processed using the original payment method whenever reasonably possible.
• Refunds are typically issued within 7–14 business days after approval, depending on your financial institution or payment provider.

Refund requests must be submitted in writing to [email protected] and include:

• Your full name,
• Invoice number or order reference, and
• A clear explanation of your reason for the request.

For questions about this Refund Policy or to request a refund review, please contact:

Email: [email protected]